Question 1

How can I contact support?

Accepted Answer

To contact support, please visit the support section and leave a query. Our team will get back to you within 24 hours.

Question 2

What is your return policy?

Accepted Answer

Please refer to the return and shipping section for our complete return policy. All of our products are genuine and sealed. We take customer satisfaction very seriously and conduct a thorough check on all deliveries to ensure that our customers are satisfied.
All claims regarding the product should be settled with the manufacturer's service center.

Question 3

What is your shipping policy?

Accepted Answer

Please visit the shipping section for more information on our shipping policy.

Question 4

What are your payment options?

Accepted Answer

We accept all major credit and debit cards, including Visa, Mastercard, Rupay, and American Express. We also support pay on delivery for select locations.
In some cases, you may be limited to using Visa and Mastercard credit cards. The checkout process will make this clear and allow you to add one of those payment methods.

Question 5

🖥 Custom PC Inquiry

Accepted Answer

Looking to build a custom PC? 🎮

Please share:
• Budget
• Purpose (Gaming / Office / Editing)
• Preferred brand (Intel / AMD)

Our team will suggest the best configuration for you.

Question 6

Are your products original and authentic?

Accepted Answer

All products are 100% original
Directly sourced from authorized manufacturers and distributors
We do not sell refurbished or used products
We sell only brand-new, genuine items

Question 7

🚚 Shipping & Delivery Information

Accepted Answer

📦 Order Processing:• Orders are processed within 24–48 hours after confirmation.🚛 Delivery Timeline:• Estimated delivery time is 3–5 business days within India.• Delivery time may vary depending on your location and courier service.🇮🇳 We deliver across India through trusted courier partners.📍 Please note: Vault Gear is an online-only store.We do not have any offline showroom or physical store.🎥 All orders are securely packed and dispatched under CCTV surveillance for safety and transparency.For complete terms and conditions, please refer to our Shipping Policy page.

Question 8

🛡 Product Originality & Authenticity

Accepted Answer

✅ All products are:• 100% Original• Brand New• Directly sourced from authorized manufacturers/distributors❌ We do NOT sell:• Refurbished items• Used products• Duplicate or fake itemsWe guarantee genuine products only.

Question 9

💳 Payment Methods

Accepted Answer

What payment methods do you accept?

• We accept secure online payments.
• UPI, Debit Card, Credit Card, and Net Banking are supported.
• All payments are processed through secure payment gateways.

Orders are confirmed only after successful payment confirmation.

For any payment-related issue, please contact our support team with your order details.

Question 10

🔁 Return & Replacement Policy

Accepted Answer

⚠️ Please read carefully:• We do NOT offer returns.• We offer replacement only if the product is:– Damaged during delivery– Defective on arrival– Available in stock for replacement📹 Mandatory Requirement:You must provide a clear unboxing video showing:• Sealed package• Shipping label• Product conditionWithout proper video proof, the request will be rejected.All products are dispatched under CCTV surveillance. If damage is not visible in the unboxing video, replacement will be denied.

◻ GST Invoice │ ✦ 100% Genuine Products │ ➜ Pan-India Shipping

+91 99109 08525 │ ✉ support@vaultgear.com

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