Privacy Policy

Last Updated: 12 September 2026

At Vault Gear, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Vault Gear (“we”, “us”, “our”) collects, uses, stores, and protects your information when you visit or use www.vaultgear.in (the “Website”), place an order, contact us, or otherwise interact with our services.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our Website or purchase products from us, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Mobile/telephone number
Email address
Order and transaction details
Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment gateways. We generally do not store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers.

Payment information is handled by the relevant payment service provider in accordance with its privacy and security policies.

Technical Information

When you visit our Website, certain information may automatically be collected, including:

IP address
Browser and device information
Operating system
Pages visited
Website usage information
Referring website
Cookies and similar technologies

2. How We Use Your Information

We may use the information collected to:

Process and fulfil your orders
Deliver products to you
Process payments and refunds
Send order confirmations and shipping updates
Provide customer support
Respond to enquiries and complaints
Improve our Website, products, and services
Prevent fraud, misuse, and unauthorised transactions
Maintain records required by applicable law
Send promotional communications where permitted and, where required, with your consent
Comply with legal, tax, accounting, and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business, including:

Payment gateways and payment processors
Courier and logistics companies
Website and hosting service providers
Technology and analytics providers
Customer support and communication platforms
Professional advisers, auditors, or legal representatives
Government authorities or law-enforcement agencies where required by applicable law

Such sharing will be limited to information reasonably necessary for the relevant purpose.

4. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand Website traffic, and provide relevant functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

5. Marketing Communications

If you provide your contact details or otherwise consent to receive promotional communications, we may contact you about products, offers, sales, or other updates from Vault Gear.

You may opt out of promotional emails or messages at any time by following the unsubscribe instructions provided or by contacting us.

Transactional communications, such as order confirmations, payment updates, shipping notifications, and important service-related messages, may still be sent where necessary to fulfil your order or provide our services.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

When information is no longer required, it may be securely deleted or anonymised, subject to applicable legal requirements.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment providers, courier services, social media platforms, or other external services.

Vault Gear is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with personal information.

9. Children's Privacy

Our Website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request information regarding the personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Raise concerns or complaints regarding the processing of your personal information

Requests may be subject to reasonable verification to protect your account and personal information.

11. Grievance Redressal

If you have any privacy-related question, concern, or complaint, you may contact our Grievance Officer using the details below.

Grievance Officer / Privacy Contact
Vault Gear
Email: info@vaultgear.com
Website: www.vaultgear.in

We will endeavour to address legitimate privacy concerns within the time period prescribed under applicable law.

12. Legal Compliance

Vault Gear processes personal information in accordance with applicable Indian laws and regulations, including, where applicable, the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules, regulations, and amendments.

Where applicable, we may also process or disclose information to comply with lawful requests, court orders, governmental requirements, or other legal obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how Vault Gear handles your personal information, please contact us:

Vault Gear
Email: info@vaultgear.com
Website: www.vaultgear.in