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Terms & Conditions

Last Updated: 12 September 2026

Welcome to Vault Gear. These Terms & Conditions (“Terms”) govern your access to and use of www.vaultgear.in (the “Website”) and any purchase made through the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About Vault Gear

Vault Gear is an online retail platform offering products including Vault Gear branded products and products from other established brands.

All products displayed on the Website are subject to availability.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on the Website are accurate.

However, minor variations in product appearance, colour, packaging, specifications, or images may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

3. Product Authenticity

Vault Gear is committed to supplying genuine products.

Products sold under third-party brands are supplied subject to the applicable manufacturer's terms, warranties, and policies.

4. Prices

All prices displayed on the Website are in Indian Rupees (INR) and, where applicable, include applicable taxes unless otherwise stated.

Shipping charges or other applicable charges will be displayed during checkout where relevant.

Vault Gear reserves the right to change prices at any time without prior notice. Any price change will not affect an order that has already been confirmed, except where required by law or where an obvious pricing error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is subject to acceptance and product availability.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

  • Incorrect pricing or product information

  • Product unavailability

  • Suspected fraudulent or unauthorised transactions

  • Incorrect customer information

  • Duplicate or unusually large orders

  • Delivery restrictions

  • Other circumstances requiring cancellation for legitimate business or legal reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to applicable policies.

6. Payment

Payments may be processed through third-party payment providers.

By completing a transaction, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

Vault Gear does not generally store complete payment-card credentials on its servers.

7. Shipping and Delivery

We provide Pan-India shipping, subject to courier serviceability.

Estimated delivery timelines are provided for guidance and may vary depending on the destination, courier, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.

For complete details, please refer to our Shipping Policy.

8. Returns, Refunds & Replacements

Returns, refunds, and replacements are subject to our applicable Return & Refund Policy.

Customers should review that policy before placing an order.

Certain products may have specific return, replacement, warranty, or manufacturer conditions.

9. Damaged or Tampered Shipments

If a shipment appears damaged, crushed, torn, opened, or tampered with at the time of delivery, customers should document the condition of the package and contact Vault Gear as soon as possible.

Where appropriate, photographs or video evidence of the packaging and product may be requested to investigate the matter.

10. Manufacturer Warranty

Where a product is covered by a manufacturer's warranty, warranty claims may be subject to the terms, conditions, exclusions, and procedures established by the respective manufacturer.

Vault Gear does not extend or modify a manufacturer's warranty unless expressly stated otherwise on the Website or invoice.

11. User Responsibilities

You agree to:

  • Provide accurate and complete information

  • Use the Website only for lawful purposes

  • Not attempt to interfere with or disrupt the Website

  • Not use the Website for fraudulent or unauthorised transactions

  • Not reproduce, copy, distribute, or misuse Website content without permission

  • Maintain the confidentiality of any account credentials associated with your use of the Website

12. Intellectual Property

All Website content, including text, graphics, photographs, logos, branding, designs, product descriptions, and other materials belonging to Vault Gear, is protected by applicable intellectual-property laws.

The Vault Gear name, logo, branding, and original content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

Third-party trademarks and brand names displayed on the Website remain the property of their respective owners.

13. Third-Party Services

The Website may use third-party services, including payment gateways, courier providers, analytics services, hosting providers, and other technology platforms.

Your use of such services may also be subject to the terms and policies of the relevant third parties.

14. Website Availability

We aim to keep the Website available and functioning properly. However, we do not guarantee uninterrupted, error-free, or continuous availability.

The Website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Vault Gear shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or purchase of products.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

16. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Changes to These Terms

Vault Gear may update these Terms from time to time.

The updated Terms will be published on this page with a revised “Last Updated” date. Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal provisions, disputes arising from these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in [City, State, India].

Replace [City, State, India] with the actual jurisdiction applicable to your business before publishing.

19. Contact Us

For questions, complaints, or other enquiries regarding these Terms, please contact:

Vault Gear
Email: support@vaultgear.com
Website: www.vaultgear.in

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