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Refund Policy

Last Updated: 12 September 2026

At Vault Gear, we want you to have a smooth and reliable shopping experience. This Refund & Return Policy explains when products purchased through www.vaultgear.in may be returned, replaced, or refunded.

By placing an order with Vault Gear, you agree to the terms of this policy.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • The product was received damaged or defective

  • The wrong product was delivered

  • The product received is materially different from the product ordered

  • The product is otherwise eligible for return under the specific product listing or applicable law

Products must generally be returned in their original condition, with the original packaging, accessories, manuals, labels, serial numbers, and other items supplied with the product.

2. Damaged Products

If you receive a product that appears damaged, please contact us as soon as possible after delivery.

We strongly recommend taking clear photographs or video of:

  • The outer shipping package

  • Any visible damage or tampering

  • The product packaging

  • The product itself

  • The shipping label

This information may be required to investigate a transit-damage claim with our logistics partner.

Please do not discard the original packaging until the issue has been resolved.

3. Wrong or Incorrect Product

If you receive a product different from what you ordered, please contact us promptly with your order number and photographs of the product and packaging.

After verification, we may arrange a replacement, return, or refund as applicable.

4. Defective Products

If a product is found to be defective, Vault Gear may, depending on the product and applicable warranty terms:

  • Arrange a replacement

  • Arrange a repair through the applicable manufacturer or service provider

  • Provide a refund where appropriate

Products covered by a manufacturer's warranty may be subject to the manufacturer's warranty terms and procedures.

5. Change of Mind / Unwanted Products

Returns for reasons such as change of mind, incorrect selection, or no longer required are accepted only where the particular product listing expressly states that such returns are available.

Certain products may be non-returnable due to their nature, manufacturer restrictions, hygiene considerations, activation requirements, or other applicable conditions.

6. Return Request Process

To request a return, replacement, or refund, contact us at:

Email: info@vaultgear.com

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for the request

  • Photographs/videos where relevant

We may review the request and request additional information before approving the return.

7. Return Inspection

Returned products may be inspected before a refund or replacement is approved.

The product should be returned in the condition required under this policy.

Returns may be refused where there is evidence of:

  • Customer-caused physical damage

  • Misuse or improper installation

  • Missing accessories or components

  • Tampering

  • Altered or removed serial numbers

  • Signs of unauthorised repair or modification

  • Material deterioration caused after delivery

This does not affect any rights you may have under applicable consumer law.

8. Refunds

Once a return is approved and the returned product has been received and verified, an eligible refund will be processed through the original payment method where reasonably possible.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

Any refund will be subject to applicable deductions or exclusions permitted by law and the terms applicable to the order.

9. Shipping Charges

Where the return or replacement is due to an error attributable to Vault Gear, delivery of the wrong product, or an eligible damaged/defective product, Vault Gear will make reasonable arrangements for the applicable return/replacement shipping.

Where a return is permitted solely for customer preference or change of mind, any applicable return shipping costs may be borne by the customer unless otherwise stated.

10. Non-Returnable Products

Certain products may not be eligible for return or refund, including products that:

  • Are specifically marked as non-returnable

  • Have been damaged after delivery due to customer handling or misuse

  • Are missing original components, accessories, or packaging where these are required

  • Have been altered, modified, activated, or installed in a manner that prevents resale

  • Are subject to manufacturer-specific return restrictions

The applicable product listing will prevail where it specifies different return conditions, subject to applicable law.

11. Order Cancellation

You may request cancellation of an order before it has been dispatched by contacting us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

If an order is successfully cancelled after payment, the eligible amount will be refunded through the applicable payment method.

12. Refund Delays

If you have received confirmation that a refund has been processed but the amount has not appeared in your account within the expected timeframe, please first check with your bank or payment provider.

If the issue continues, contact us at info@vaultgear.com with your order and refund details.

13. Consumer Rights

Nothing in this policy is intended to restrict or exclude any rights or remedies available to customers under applicable Indian consumer-protection laws.

14. Policy Changes

Vault Gear may update this Refund & Return Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

For return, replacement, cancellation, or refund assistance:

Vault Gear
Email: support@vaultgear.com
Website: www.vaultgear.in

Please include your order number in all communications regarding an existing order.

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