top of page

Shipping Policy

Last Updated: 12 September 2026

At Vault Gear, we aim to provide a reliable and convenient shipping experience across India. Please read the following Shipping Policy before placing your order.

1. Shipping Coverage

We currently offer Pan-India shipping through our logistics and courier partners.

Delivery availability may vary depending on the destination, serviceability, and courier network.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

Once your order has been dispatched, you will receive the available shipping or tracking information through the contact details provided at checkout.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional time.

Delivery estimates are indicative only and are not guaranteed. Delays may occur due to weather conditions, natural events, transportation issues, courier delays, public holidays, operational disruptions, or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable promotional free-shipping offer will be subject to the terms specified at the time of purchase.

5. Order Tracking

Where tracking is available, you will receive the relevant tracking details after your order has been dispatched.

You may use the tracking information provided by the courier to check the status of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid contact number

Vault Gear will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

7. Delayed or Undelivered Orders

If your order is delayed beyond the expected delivery period, please contact us at info@vaultgear.com with your order number.

We will coordinate with the relevant courier or logistics partner and make reasonable efforts to resolve the issue.

8. Damaged Packages

Please inspect the package at the time of delivery.

If the outer package appears damaged, crushed, torn, opened, or tampered with, we strongly recommend documenting the condition of the package with photographs or video before opening it and contacting Vault Gear as soon as possible.

If the product itself is damaged, please contact us promptly with your order number, photographs/videos of the packaging and product, and relevant details so that we can investigate and assist you in accordance with our applicable Return, Refund, and Replacement Policy.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the shipment is otherwise undeliverable, the package may be returned to Vault Gear.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to circumstances attributable to the customer.

10. Cash on Delivery

[Keep this section only if Vault Gear offers COD.]

Cash-on-delivery availability may depend on the delivery location, product, order value, and courier serviceability. COD orders may be subject to verification before dispatch.

11. Force Majeure

Vault Gear shall not be responsible for shipping or delivery delays caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, civil disturbances, pandemics, or courier/logistics network disruptions.

12. Contact Us

For questions regarding shipping or delivery, please contact:

Vault Gear
Email: support@vaultgear.com
Website: www.vaultgear.in

Please include your order number when contacting us regarding an existing order.

bottom of page